Shipping & Returns
Thank you for visiting and shopping at henrygobus.com
Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2-3 business days. Orders are not processed on Sundays or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Print: henrygobus.com is not responsible for stolen packages or any lost items that cannot are ineligible for insurance claims (I.E. Packages that have been marked 'delivered'). Once a package enters into the hands of Australia Post, all responsibility and fault transfers to Australia Post. We are not responsible for any errors made by Australia Post. If your item is delayed past its "estimated arrival date" we apologise, but it is out of our control. We suggest filing a complaint with Australia Post. A domestic package must be missing for 21 days with an incomplete tracking record before we can file an insurance claim and resend the order.
Shipment to P.O. boxes or APO/FPO addresses
Print: henrygobus.com ships to addresses across the world.
Other carriers and shipping options
If you would prefer another carrier or special shipping conditions (next-day air, weekend delivery, etc), please contact us for rates.
Return & Exchange Policy
You’re eligible for a refund within 30 days if you’re dissatisfied with your purchase due to an error on the bookseller’s part or if the book doesn’t arrive.
Incorrect Book/Not as Described/Damaged
You’re eligible for a full refund of the purchase price, including original shipping costs, if your return is the result of an error on the bookseller’s part. If you receive the incorrect book or if it arrives damaged, you’ll also be refunded return shipping equal to the original charge. To receive a refund, you must return your item directly to the bookseller within 30 days of the estimated delivery date and in the same condition you received it in.
For books returned as ‘Not as described,’ return shipping amounts are refunded at the bookseller’s discretion. If the seller disagrees, only the book price and original shipping will be refunded. Henry Gobus will not refund shipping amounts on behalf of a seller in the event of a dispute.
Book Did Not Arrive
You’re eligible for a full refund of the purchase price, including shipping costs, if your book hasn’t arrived as of the Estimated Delivery Date, up until 30 days past. If the bookseller provides tracking information indicating the book has arrived, the refund request is void.
In cases where the book is returned to the bookseller for any of the following reasons, the refund includes the book price only: incomplete address, unclaimed, returned to sender, or similar.
Buyer Does Not Want Item
For orders placed on henrygobus.com, the bookseller is not required to accept a return and may choose to cancel your return request. If the bookseller chooses to reject your return request, you will receive a cancellation notice by email within 2 days. The return is considered to be accepted if not cancelled within 2 days. For these returns, if the book is returned in the same condition as you received it in, you’ll be refunded the price of the book (not including original or return shipping charges).
Return shipping is calculated as equal to original shipping cost and when refundable, is added to the refund upon return receipt of the book by the seller. Return shipping labels are not provided.
Your refund will be processed once the bookseller receives the book back. We recommend that you use a trackable method of shipment; if the book doesn’t arrive and tracking isn’t provided, the refund will be cancelled.
Once a return/refund request has been cancelled, you cannot submit another return/refund request.